Data not woking

briannaL — Mon, 02 Feb 2026 00:30:08 GMT

switch to public during that flash sale. everything works except for my data. tried all the steps in the help section. need help.

Re: Data not woking

hTideGnow — Mon, 02 Feb 2026 00:35:08 GMT

hi @briannaL make sure your old carrier sim is removed

then Reboot phone and click Reset Network Settings and test again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

Narendran — Mon, 02 Feb 2026 04:56:13 GMT

Try adding a new eSIM, it should fix the problem. Worked for me!