topic Re: Data stop working in Get Support

Data stop working

Blackcat0808 — Sun, 01 Feb 2026 23:23:21 GMT

My data stop working from no where. Need help. I have restarted my phone and took my sim card and back in, still do not work.

hTideGnow — Sun, 01 Feb 2026 23:26:12 GMT

what phone do you have? you checked My Account and confirmed that you still have enough data?

or call *611 form it phone, it will tell you how much data left

last, ask PM agent to check and refresh your account if needed

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Yummy — Sun, 01 Feb 2026 23:26:48 GMT

First check your PM account to confirm you do have data available.

DarkKnight_1000 — Sun, 01 Feb 2026 23:27:41 GMT

Could you try resetting your network settings

Also, try switching your network mode from 5G to LTE only and see if data starts working again.

Blackcat0808 — Sun, 01 Feb 2026 23:33:34 GMT

It shows I used 6gbs out out 60gbs

computergeek541 — Sun, 01 Feb 2026 23:34:39 GMT

hTideGnow — Sun, 01 Feb 2026 23:35:29 GMT

also, make sure you don't have a data limit set on your phone. If you do, disable the data limit

if you have a physical sim, test on another phone

last, submit a ticket with PM agent using the link in my above post

Blackcat0808 — Mon, 02 Feb 2026 02:25:47 GMT

Connections reset solved the issue!

softech — Mon, 02 Feb 2026 04:57:08 GMT