Can't activate eSim. How to switch to physical sim

Tdn96 — Mon, 02 Feb 2026 04:11:37 GMT

Hi,

I wasn't able to activate my eSim - although my phone should be compatible with eSim I don't think my particular model allows eSims. I purchased a physical eSim but since I registered my account as an eSim, there doesn't seem to be a way to change it to physical sim. How do I go about this?

As well, I realized I provided the wrong account number from my old provider so I need help from Public Mobile Customer Support to cancel the port request for my particular number and resend the request with the correct account number. Please Public Mobile Customer - can you private message me? Thanks

Re: Can't activate eSim. How to switch to physical sim

hTideGnow — Mon, 02 Feb 2026 02:07:03 GMT

hi @Tdn96

you will need PM agent to help to change the sim to physical and update the sim card number

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Can't activate eSim. How to switch to physical sim in Get Support

Can't activate eSim. How to switch to physical sim

Re: Can't activate eSim. How to switch to physical sim