topic Re: No data in Get Support

No data

Flwr — Sun, 01 Feb 2026 22:34:48 GMT

Im new to Public mobile. Signed up with an eSIM on Friday night and it is now Sunday evening and I still don’t have access to data. I tried resetting the network, turning airplane on and off, but in vain. Please help! It is very inconvenient when you are visiting a new city without data to navigate around the city.

Re: No data

DarkKnight_1000 — Sun, 01 Feb 2026 23:00:39 GMT

Hey @Flwr welcome to public mobile!!!
Quick checks first:

• Do calls and texts work on your PM line?
• If you still have your old physical SIM/eSIM, make sure it’s removed or turned off
• Do you see LTE or 5G at the top, or just signal bars with no data?
• iPhone or Android?

Re: No data

hTideGnow — Sun, 01 Feb 2026 22:40:35 GMT

hi @Flwr

what phone do you have? you removed old carrier sim yet?

calls working? if so, and if you can login PM app, a quick way is to buy another eSIM and it will refresh the account and it will work.

you can then ask PM agent to reimburse you the cost

or if you like you can also ask agent to refresh the account on the system first

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No data

Flwr — Mon, 02 Feb 2026 01:07:49 GMT

Hi,

Calls and text msg work
There is no physical sim card inside currently
5G is prevalent but really just for the show
iPhone

Re: No data

hTideGnow — Mon, 02 Feb 2026 01:10:19 GMT

hi @Flwr

try changing the network mode to 4G or LTE and test again

if you still don't have data, please submit ticket as mentioned in my post above

Re: No data

DarkKnight_1000 — Mon, 02 Feb 2026 01:17:21 GMT

@Flwr Perfect, that helps a lot
Since calls and texts work and you’re on iPhone with eSIM,

Please try this:

Go to Settings → Cellular → Cellular Data Options → Voice & Data
Switch from 5G Auto/On → LTE

If data still doesn’t work, go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings,

That should do it if it doesn't then open a ticket with public mobile
https://www.publicmobile.ca/en/get-help/articles/submit-a-ticket

Re: No data

Flwr — Mon, 02 Feb 2026 01:39:18 GMT

I don’t see ‘Cellular data options’ so I turned off my phone and turned it back on and something popped up that said Public mobile has blocked LTE calls on your account.

I submitted my first ticket yesterday, still have not heard back from them

Re: No data

Flwr — Mon, 02 Feb 2026 01:40:35 GMT

Hi, I tried doing that but somehow I got a notification on my iPhone that LTE calls are blocked on my account. I submitted two tickets since yesterday and still have not heard back from them. Thanks for your help!

Re: No data

hTideGnow — Mon, 02 Feb 2026 01:41:16 GMT

hi @Flwr please message them again tonight, PM will reply tonight or tomorrow

Re: No data

softech — Mon, 02 Feb 2026 04:57:20 GMT