topic Re: MMS Messaging! in Get Support

MMS Messaging!

andy2kwu — Sun, 01 Feb 2026 22:04:50 GMT

Hi,

My iPhone can send and receive SMS normally.
I can also see "MMS Messaging" enabled in Settings.

However, I still cannot send photos or PDF files to Android phones.
In Settings > Messages, I do NOT see the options for:
- Group Messaging
- Send as SMS

I am using an iPhone with Public Mobile eSIM and recently ported my number from Koodo.
It looks like MMS provisioning or the carrier settings are not fully applied to my line.

Could you please check MMS provisioning and push the full carrier settings to my number?

Thank you.

Re: MMS Messaging!

hTideGnow — Sun, 01 Feb 2026 22:08:47 GMT

hi @andy2kwu

does iMessage work?

first try Reboot phone and then click Reset network settings

if same, next to try, go to Settings and remove the phone number manually, reboot phone and go back Settings to re-enter phone number and that would re-register iMessage and resolve MMS issue as well

Re: MMS Messaging!

Dunkman — Sun, 01 Feb 2026 22:11:47 GMT

@andy2kwu

Just checked my iPhone and I don't see options for group messaging and Send as SMS.

Is your data working properly? Data needs to be turn on and functioning for MMS messaging.

Turn on RCS Messaging in your Messaging app.

You could also try a reboot of your phone. Network reset of your phone. '

Re: MMS Messaging!

andy2kwu — Sun, 01 Feb 2026 22:13:15 GMT

Hi,

Thank you for the suggestions.
iMessage is working correctly and my phone number is already registered.

The issue is not iMessage.
SMS works, but MMS is still not fully provisioned.

In iOS Settings > Messages, I only see "MMS Messaging".
The options for "Group Messaging" and "Send as SMS" are missing.

This usually indicates that the carrier bundle or MMS provisioning is incomplete.
Could you please reprovision MMS on my line and push the full carrier settings again?

Thank you.

Re: MMS Messaging!

Chalupa_Batman — Sun, 01 Feb 2026 22:19:51 GMT

We are all customers like you here. You need to talk to a CS Agent with Public Mobile.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: MMS Messaging!

andy2kwu — Sun, 01 Feb 2026 22:26:23 GMT

iMessage is work, no problem.

Re: MMS Messaging!

hTideGnow — Sun, 01 Feb 2026 22:27:40 GMT

@andy2kwu wrote:
Hi,
Thank you for the suggestions.
iMessage is working correctly and my phone number is already registered.
The issue is not iMessage.
SMS works, but MMS is still not fully provisioned.
In iOS Settings > Messages, I only see "MMS Messaging".
The options for "Group Messaging" and "Send as SMS" are missing.
This usually indicates that the carrier bundle or MMS provisioning is incomplete.
Could you please reprovision MMS on my line and push the full carrier settings again?
Thank you.

you need to update the Carrier profile, Reboot phone and click Reset network settings

Re: MMS Messaging!

Aqwerty — Wed, 15 Apr 2026 23:41:36 GMT

Hi hTideGnow

can you elaborate a Little more on the above fix ? I can’t seems to find where under Settings to remove the phone number.

Best regards

IPhone Air on IOS 26.4