topic PUK code needed in Get Support

PUK code needed

Griffy19721972 — Sun, 01 Feb 2026 23:47:51 GMT

How do I get a PUK code for my locked eSIM when every option requires you to log into your account but that is not possible because I'm unable to get the required 2-step verification code due to the locked eSIM. Also can't log on to the forum so had to create another account just to post this with a secondary email.

Thanks!

Re: PUK code needed

hTideGnow — Sun, 01 Feb 2026 21:18:57 GMT

hi @Griffy19721972

we are just customers like you, please remove your email from your post

for esim PUK, you need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: PUK code needed

Chalupa_Batman — Sun, 01 Feb 2026 21:20:17 GMT

Please remove your email as these are not private forums. Click on the arrow in the box and edit.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.