topic Re: WHERE IS SUPPORT? in Get Support

WHERE IS SUPPORT?

de_eberhardt — Sun, 01 Feb 2026 20:46:11 GMT

I've been trying to get an answer for days now and have not even received confirmation that my support tickets or messages to support directly were received. I'm so frustrated right now. Time to switch providers

Re: WHERE IS SUPPORT?

BKNS27 — Sun, 01 Feb 2026 20:49:11 GMT

@de_eberhardt

DM a CS_Agent for support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: WHERE IS SUPPORT?

de_eberhardt — Sun, 01 Feb 2026 20:52:13 GMT

Been there done that. Zero response.

I've been waiting for two days. I have a new phone I am entirely unable to use. This kind of activation would take minutes with any other provider.

Re: WHERE IS SUPPORT?

hTideGnow — Sun, 01 Feb 2026 20:52:31 GMT

hi @de_eberhardt

PM has been really busy still from last week's flash sale. Please message them again toda. Pretty sure they will reply today or tomorrow.

what is your issue again?

Re: WHERE IS SUPPORT?

Nhithao — Sun, 01 Feb 2026 21:25:22 GMT

He meant flash sale that attracts lots of new subs that many of them run into problems hence many tickets ware raised and created huge backlog. I am guessing you have no services for new number? CS agent will be able fixing it for you. Did you submit ticket?

Re: WHERE IS SUPPORT?

de_eberhardt — Sun, 01 Feb 2026 21:28:36 GMT

I understand what he meant. If they're doing a flash sale they should expect problems and staff their support team appropriately. This is abysmal service.

I submitted two separate tickets. Neither resulted in any sort of confirmation message or email but I got a ticket reference number so I'm assuming they went through. I've also DM'd twice. Still waiting.

Re: WHERE IS SUPPORT?

de_eberhardt — Sun, 01 Feb 2026 22:16:19 GMT

I feel like I'm losing my mind. Everywhere I look it tells me to purchase an eSIM in the app. This is not an option in my app. I've restarted, reinstalled, tried on the computer (it tells me to purchase an eSIM I have to DOWNLOAD THE APP). This is absolute nonsense and I'm without service for days now.