topic Re: Number port failure in Get Support

Number port failure

kjpburke — Sun, 01 Feb 2026 19:45:29 GMT

How do I get assistance if my number port form another carrier failed and the automated msg you call tells me there is no active port for my number but it has already been released by Fido.

Need help from a person so I don't lose my number

Re: Number port failure

hTideGnow — Sun, 01 Feb 2026 19:46:35 GMT

HI @kjpburke

if Fido said the number already released, you will need to ask PM agent to confirm

ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number port failure

kjpburke — Sun, 01 Feb 2026 19:57:04 GMT

Thanks I will try

Re: Number port failure

kjpburke — Mon, 02 Feb 2026 13:09:35 GMT

No agents have responded.

Any idea how to get a response for urgent matters?