topic Re: Top up in Get Support

Top up

Joshua2026Futur — Wed, 14 Jan 2026 00:46:01 GMT

I have $40 in my available funds, but my data is at 100%. Please reset my plan cycle immediately." How to fix this issue

Re: Renewal of my plan now, says error

hTideGnow — Wed, 14 Jan 2026 00:52:32 GMT

hi @Joshua2026Futur

can you login to My Account? do you see the $40 (pre-tax amount for $44.80) shows up as Available funds? If so, the $40 is there, you just need to ask PM support agent to help to renew now

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Top up

hTideGnow — Wed, 14 Jan 2026 00:53:12 GMT

hi @Joshua2026Futur

did you contact PM support for assistance with early renewal?

Re: Top up

slusagm — Wed, 14 Jan 2026 00:51:39 GMT

@Joshua2026Futur

for early renewal, you can ask PM to help.

but a quicker way is to get another plan. Go to My Account->Change Subscription and pick another plan and you can use Change Now to make an immediate change. If you only have $40 and not expect PM to charge you more from credit card, you need to pick a plan that is $40 or less