topic Re: Cannot complete 1 800 calls in Get Support

Cannot complete 1 800 calls

Mks77 — Sun, 01 Feb 2026 20:17:18 GMT

Hi,

Not able to complete dialing to 1 800 numbers. Both account holders have same issue. Please help. I cannot call my bank. Urgent! Please help now.

I read a member support page, and directed me here.

Matt

hTideGnow — Sun, 01 Feb 2026 17:45:01 GMT

many have that problem and need PM to refresh the account

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Moses_B — Tue, 03 Feb 2026 16:41:44 GMT

@Mks77 In case you require more assistance, please double-check your community inbox, our support team has reached out.