topic Re: Number Transfer & Account Activation: Troubleshooting and Useful Information in Get Support

Re: Number Transfer & Account Activation: Troubleshooting and Useful Information

Themask — Sun, 01 Feb 2026 17:16:42 GMT

I have followed all the text message instruction prompts to port from Fido . However, it has been 6 days since I switched from Fido, but I am still getting SOS for my reception bars even though Public Mobile App recognizes my phone number and started crediting my credit card. Please help!

Re: Number Transfer & Account Activation: Troubleshooting and Useful Information

Dunkman — Sun, 01 Feb 2026 17:16:02 GMT

@Themask

Is your Fido SIM card eSIM or physical SIM? What about your PM SIM card?

Need to inactivate your Fido SIM (or remove from phone) and activate PM SIM card.

You could try a network reset of phone.

If the above does not work, then you will need customer service agent help.

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

P.S. I moved your post to your own topic on Get Support section (for better visibility). Will try to escalate your situation with CSA_PM agent, but this program normally is not active on weekends.

Re: Number Transfer & Account Activation: Troubleshooting and Useful Information

sweetiekamal — Sat, 07 Mar 2026 02:05:30 GMT

hi , i have fido sim as well but i am unable to download the app from app store as my phone country is locked . So can i maje request to public mobile to do phone number transfer and service activation request ?

regards