Service won't renew

Rachhh — Sun, 01 Feb 2026 06:43:20 GMT

Try to pay payment to active account but keeps saying that there is an error and cannot process request at this time. It's been over 3 days n no phone

Re: Service won't renew

softech — Sun, 01 Feb 2026 06:45:31 GMT

@Rachhh

did you try on both browser and app?

Wait another day and try again

using the browser with Incognito mode
Try again using the app. If you have already installed the app, uninstall , reboot and reinstall.
And remember to grant Location Permission to the app before trying to login

if issue persists or you cannot afford to wait any longer to try, get a voucher and have the plan renewed first. Get it from SDM/Rexall/Loblaws/CanTire and load the voucher by calling *611 on your phone or call 1.855.4PUBLIC from another phone, or via My Account/PM app if you can login the account

Full list of stores to get vouchers: https://www.publicmobile.ca/en/payment-voucher

Re: Service won't renew

CSA_PM — Wed, 04 Feb 2026 12:18:05 GMT

Hello @ Rachhh,

Please check your inbox, an agent is waiting for your reply

topic Re: Service won't renew in Get Support

Service won't renew

Re: Service won't renew

Re: Service won't renew