topic Re: Sim card not received yet. in Get Support

Sim card not received yet.

Shaziasad — Sun, 01 Feb 2026 20:23:52 GMT

I registered for $20 Public mobile plan on Jan. 24th. Still havn't received my sim card. I would like to cancel my subscription and request for a refund.

Re: Sim card not received yet.

softech — Sun, 01 Feb 2026 06:32:59 GMT

@Shaziasad

Sim card delivery from PM online could be between 1 to 3 weeks

However, since it has been just one week, you should receive your sim card very soon.
If you like to discuss the sim card delivery or potential cancellation, please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Sim card not received yet.

computergeek541 — Sun, 01 Feb 2026 06:37:29 GMT