topic Re: Terrible reception in Get Support

Terrible reception

79Bandit — Sun, 01 Feb 2026 06:01:35 GMT

Everyone keeps telling me they can’t hear me and that my phone keeps cutting out. I can hear them okay though .

softech — Sun, 01 Feb 2026 06:13:14 GMT

what phone do you have? did you try Reset Network Settings after a device reboot

also, confirm if your phone has VoLTE and if it is compatible with PM network using the IMEI checker here:
https://www.publicmobile.ca/en/get-help/articles/volte

79Bandit — Sun, 01 Feb 2026 06:21:46 GMT

I have an iPhone 13 and have never had a problem like this with Rogers. I will try what you suggested and hope for the best!

79Bandit — Sun, 01 Feb 2026 06:36:41 GMT

I have the iPhone 13 and I did check if I have VOLte and I do. I also have 5 g

computergeek541 — Sun, 01 Feb 2026 15:24:02 GMT

FRoStYisGoD — Sun, 01 Feb 2026 16:51:41 GMT

how many bars of signal do you have? If only PM had Wifi calling

Dunkman — Sun, 01 Feb 2026 17:00:20 GMT

Have you tried the phone in different areas around your city or town?

Check the follow cell tower map to see where is the nearest Telus/Bell cell tower. You might be in an area with poor coverage.

79Bandit — Sun, 01 Feb 2026 18:34:59 GMT

between one and two. LTE.

hTideGnow — Sun, 01 Feb 2026 18:40:40 GMT

iPhone should work well. Make sure OS is up-to-date, Carrier Profile is update. Reboot phone and click Reset network settings

try changing the network mode. Test each: 4G/LTE or 5G on and 5G auto