topic Sms does not working in Get Support

@CS_Agent

MARISU0 — Thu, 29 Jan 2026 13:36:31 GMT

, I tried to port my number from Lucky Mobile yesterday but didn’t receive any SMS and my line isn’t active, even though I was charged. Can you check the transfer status and tell me how to complete activation?

edited by computergeek541: changed category (discussion isn't related to Community)

Re: @CS_Agent

hTideGnow — Thu, 29 Jan 2026 01:59:45 GMT

hi @MARISU0

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Cancel

MARISU0 — Thu, 29 Jan 2026 02:03:28 GMT

Hello,

I would like to cancel my Public Mobile service.My activation was not completed and I am stuck during the number transfer process. I do not wish to proceed with activation.Please confirm that my service is cancelled and that AutoPay is turned off so no future charges will occur.If possible, I would also like to request a refund or account credit for the payment that was already charged, as the service was never activated.Thank you.

Re: Cancel

hTideGnow — Thu, 29 Jan 2026 02:06:19 GMT

hi @MARISU0

to cancel or to ask PM to fix the porting issue, you still go the same way:

ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel

MARISU0 — Thu, 29 Jan 2026 03:07:40 GMT

I tried to activate my new Public Mobile service yesterday and transfer my existing number from Lucky Mobile, but the transfer has not completed and I have not received any SMS from Public Mobile. My line still isn’t active.I kindly request that you take the necessary steps to ensure that payments are not processed automatically. Please confirm once this has been done.This issue has caused me continuous time loss and stress since yesterday, so I would greatly appreciate your prompt attention.Thank you for your assistance.

Re: Cancel

Moses_B — Fri, 30 Jan 2026 16:04:36 GMT

@MARISU0 We apologize for the late response and inconvenience, please double-check your community inbox as our team will respond shortly.

Sms does not working

MARISU0 — Sat, 31 Jan 2026 11:57:14 GMT

Hi,

I switched my service to Public Mobile yesterday and completed the number transfer.

Since then, I cannot send or receive any SMS or MMS messages. Calls and data are working, but text messaging is not working at all.

I have already restarted my phone, reinserted the SIM card, and checked network settings, but the issue persists.

Could you please check if my SMS service is fully provisioned and if there is any issue with my number porting?

Thank you

Re: Sms does not working

slusagm — Sat, 31 Jan 2026 12:52:05 GMT

Look to me it is not a text issue but port was not completed

Remove old sim and disable old esim. Check if your PM sim can receive incoming calls first

Re: Sms does not working

puspash — Sat, 31 Jan 2026 14:22:07 GMT

Hi all, I'm having the same issue with this. Just transferred number from fido, but no authorization message came through. I can make outgoing calls and use data but I can never receive calls or text message. Please help. This also does not allow me to log in since I can't receive text messages. It's been a whole week and I have been messaging @CS_Agent privately but no one replies back.

I really need help as I need to receive calls for my work and this is giving me alots of anxiety

Re: Sms does not working

Moses_B — Sun, 01 Feb 2026 02:03:24 GMT

@MARISU0 We apologize for the inconvenience, but please, double-check your community inbox, as our team has responded to your private message.