topic Re: Porting issues in Get Support

Porting issues

Francisndao — Sun, 01 Feb 2026 03:21:09 GMT

I switched from Rogers to Public it's been 5 days. I can make calls and have access to data but cannot receive phone calls or use SMS. I also can't confirm my account, it's sending a confirmation code to my phone but my SMS is not working...

Re: Porting issues

Dunkman — Sat, 31 Jan 2026 22:39:48 GMT

@Francisndao

Looks like your port was not completed. Did you answer "yes" to Roger's port request text?

I will private message you the Telus team porting number. It is only used for porting issues.

Re: Porting issues

Francisndao — Sat, 31 Jan 2026 22:47:05 GMT

Yes, I had answered yes to the text message! How do I complete the port now?

Re: Porting issues

hTideGnow — Sat, 31 Jan 2026 22:51:23 GMT

hi @Francisndao

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting issues

computergeek541 — Sat, 31 Jan 2026 23:37:17 GMT