topic Re: Phone Calls not Working in Get Support

Phone Calls not Working

Vanzy8 — Sat, 31 Jan 2026 19:19:02 GMT

I just switched my phone service from Fizz, getting a sweet deal of $20 for 60GB. My mobile data works fine on my new Public Mobile line, but I can't receive calls.

Since I really need these services for work, could you please fix this ASAP? Your quick help would be awesome.

Thanks!

Re: Phone Calls not Working

Dunkman — Sat, 31 Jan 2026 20:04:00 GMT

@Vanzy8

What about outgoing phone calls?

What about texting? Are you able to receive texts? send texts?

Is your Fizz account/plan still working?

Re: Phone Calls not Working

Vanzy8 — Sat, 31 Jan 2026 20:54:05 GMT

Yes i can't receive calls and text, can you fix this ASAP please.. I need my phone services for work.. thanks

Re: Phone Calls not Working

Vanzy8 — Sat, 31 Jan 2026 20:56:07 GMT

My fizz account are already deactivated.. and I'm now using public mobile service plan but the problem is I can't receive calls, tex

Re: Phone Calls not Working

hTideGnow — Sat, 31 Jan 2026 20:57:49 GMT

hi @Vanzy8

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage