topic Re: new email in Get Support

new email

PamelaArcher — Tue, 12 Nov 2024 22:07:33 GMT

My email for Puiblic has changed, I am not able to sign in to my account to add new email

Re: new email

Handy1 — Tue, 12 Nov 2024 21:19:20 GMT

@PamelaArcher

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: new email

BKNS27 — Wed, 13 Nov 2024 02:10:03 GMT

@PamelaArcher

You should still be able to login to your with the old email and correct password. The 2FA code will be sent by text to your phone.

Then under Account tab>Manage Login (Secured by Eversafe) and change the email adress.

Re: new email

computergeek541 — Wed, 13 Nov 2024 03:44:13 GMT

inappropriate

Re: new email

sheila1122 — Wed, 13 Nov 2024 03:53:16 GMT

i changed my email, but i cant login with my new email, then i login with my previous one, its logged, but it as a new costumer.

they cant resolve this problem, wasted my many time, ill let my all friend dont use public mobile!

Re: new email

PamelaArcher — Thu, 29 Jan 2026 18:32:11 GMT

My password doesn't work. I can't change it because I can't access the old email account. This is extremly agrivating. I also live in an area I have no cell coverage so I can't receive the code

Re: new email

BKNS27 — Thu, 29 Jan 2026 19:26:25 GMT

@PamelaArcher

You can have the 2FA code sent by calling. It will ring to your phone or goes to your voicemail box to retrieve.

Re: new email

Moses_B — Sat, 31 Jan 2026 20:33:47 GMT

@PamelaArcher Please review your community inbox, as our team has responded to your private message.