topic Re: Ever safe with mobile hotspot in Get Support

Ever safe with mobile hotspot

Dwilmeri-Barn — Sat, 31 Jan 2026 19:29:57 GMT

Hey, trying to finish account setup. Eversafe wants to send sms to my phone number.

But I am using the sim in a mobile hotspot, so no way to see the message.

Help!

Re: Ever safe with mobile hotspot

hTideGnow — Sat, 31 Jan 2026 19:34:55 GMT

hi @Dwilmeri-Barn are you porting your number? the sms has sent to your old carrier sim

but if you really cannot get the code, ask PM agent to help

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Ever safe with mobile hotspot

Chalupa_Batman — Sat, 31 Jan 2026 19:35:15 GMT

Try clicking on didn't get the code and see if there is an email option. If there isn't, you'll have to reach out to a CS Agent which can take days right now.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ever safe with mobile hotspot

Dunkman — Sat, 31 Jan 2026 20:06:22 GMT

@Dwilmeri-Barn

Did you download the PM app on your phone to complete the activation of new plan?