topic Re: Data is working, call and SMS doesn’t in Get Support

Data is working, call and SMS doesn’t

ShawnCheng — Fri, 30 Jan 2026 04:52:30 GMT

My line was pulled five days ago from Rogers, after confirming transfer successfully. I’m able to use data. However, I can’t make any calls nor send/ receive SMS until I turn on the old Rogers line. This is so wired.

When I go to iMessage, I can’t select my number from the list of “send & receive”

Re: Data is working, call and SMS doesn’t

softech — Fri, 30 Jan 2026 04:54:14 GMT

@ShawnCheng

what phone do you have?

if you can still use the Rogers line, the porting was not completed

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

Re: Data is working, call and SMS doesn’t

Sonos — Fri, 30 Jan 2026 12:52:44 GMT

When you port your number your old sim still works and that's also notified by the chatbot. The AI chat bot tells you that if your voice and call work but your SMS doesn't. To use your old sim until that is fixed

Re: Data is working, call and SMS doesn’t

Moses_B — Sat, 31 Jan 2026 19:23:17 GMT

@ShawnCheng We apologize for the delay, and appreciate your patience, we have responded to your ticket, please review your community inbox

Re: Data is working, call and SMS doesn’t

ShawnCheng — Fri, 06 Feb 2026 18:41:11 GMT

Thank you for your service. It is working properly now.