topic porting number in Get Support

porting number

Tinabali — Sat, 31 Jan 2026 19:19:55 GMT

did the request a few hours ago, someone was to call us with account issues

Re: porting number

Chalupa_Batman — Sat, 31 Jan 2026 19:27:22 GMT

There are two options. There is a number you can call that is primarily used for Koodo and Telus but some have had success using it with Public Mobile porting issues. Please go to your inbox using this link to see the number as they don’t allow the number to be posted on the forums.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Alternatively, and according to Public Mobile CS Agents, since Public Mobile is a self serve service, they prefer you create a ticket. Here is a direct link on how to contact a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: porting number

computergeek541 — Sat, 31 Jan 2026 19:36:01 GMT

Re: porting number

computergeek541 — Sun, 01 Feb 2026 03:32:14 GMT

@Tinabali wrote:
did the request a few hours ago, someone was to call us with account issues

The text message saying that somebody will contact you isn't accurate. If you're waiting for somebody to call you about this porting issue, that doesn't usually happen.