topic Re: Phone number transfer in Get Support

Phone number transfer

Youngchul — Sat, 31 Jan 2026 14:16:56 GMT

My outgoing calls work on Public Mobile,but incoming calls are still routing through Lucky Mobile. Looks like my number transfer is incomplete. Can you please help?

Re: Phone number transfer

BKNS27 — Sat, 31 Jan 2026 09:54:43 GMT

@Youngchul

Did you reply to the text from Lucky confirming with YES that you are porting over to PM? There is a 90 minute window for you to reply.

To complete the porting, you will need the assistance from a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will contact Lucky to resend the text if you miss the text. They will also complete the porting if you did reply.

Re: Phone number transfer

Dunkman — Sat, 31 Jan 2026 17:41:16 GMT

@Youngchul

I have sent you the Telus team porting phon e number. You can check your private message inbox.