topic Re: No service in Get Support

No service

Thul — Fri, 30 Jan 2026 18:29:15 GMT

My old visa was lost and locked. Today public could not charge the visa so my phone service was deactivated. I just added in my new visa number and paid for this month but I still don’t have service. Do I need to wait?!! I need my phone line for work! Ty for any advice.

Re: No service

slusagm — Fri, 30 Jan 2026 18:47:26 GMT

Reboot phone once and try

Also, log in My Account again and confirm if you made the payment successfully. Check payment history page

Re: No service

Thul — Fri, 30 Jan 2026 19:05:54 GMT

I rebooted and it didn't work.

Re: No service

Thul — Fri, 30 Jan 2026 20:35:14 GMT

Thank you so much for your advice! I rebooted 3 times... I checked my account setting and it says that the payment was successful. It prompts me to Step 3: Last step, activate your SIM card. I had an esim card. It gives me the option to transfer my number. I add in my number and it says I can't activate the number. This is all to confusing! Please help? Maybe I need to just wait 24 hours?