topic Re: Welcome email qr code doesn't work; I cant access my esim in Get Support

Welcome email qr code doesn't work; I cant access my esim

Joychoi — Sun, 01 Feb 2026 03:37:02 GMT

I made 3 tickets the past week for no response. My phone is on SOS and I have tried to contact Public to help fix this issue as the website and app states to contact support unable to install esim. PLEASE HELP ME this has been a weeks worth of missing calls and texts.

Re: Welcome email qr code doesn't work; I cant access my esim

Socrates8567 — Sat, 31 Jan 2026 16:28:22 GMT

Sadly, it's now just a waiting game until they reply.

Re: Welcome email qr code doesn't work; I cant access my esim

hTideGnow — Sat, 31 Jan 2026 16:28:58 GMT

hi @Joychoi can you double check the Sim Manager or Settings -> Cellular screen and see if a PM eSIM already there? usually the app would install that for you already and you don't need QR code to scan

Re: Welcome email qr code doesn't work; I cant access my esim

Dunkman — Sat, 31 Jan 2026 17:04:55 GMT

@Joychoi

Usually have to wait for CS_Agent response to ticket.

If you can login into your PM app on your phone, you could try to purchase another eSIM under profile section. That might re-install another eSIM.

Re: Welcome email qr code doesn't work; I cant access my esim

CSA_PM — Sat, 31 Jan 2026 17:24:16 GMT

Hello @ Joychoi,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage