topic Re: Close and Delete Community Account in Get Support

Close and Delete Community Account

13amandac — Sat, 31 Jan 2026 12:51:30 GMT

Could a customer service representative please help me close/delete my Community Account and all my personal data associated with it? Public Mobile's website says a customer service agent can do this: "For complete account deletion and removal of all personal information, you'll need to submit a ticket to our Customer Support Agents who can process this request for you. Visit My Account and use the support ticket system to request deletion of your Community Account and all associated personal data."

I have submitted about 5 tickets, as well as tried to personally message two customer service agents, and literally no one is responding to me. Could someone please have a heart, and help me?

Re: Close and Delete Community Account

Socrates8567 — Sat, 31 Jan 2026 14:11:53 GMT

Hello @13amandac

It seems you've tried multiple times to get help. If you don't get the results you want, this is a last resort.

https://www.publicmobile.ca/en/ccts

Re: Close and Delete Community Account

Moses_B — Sat, 31 Jan 2026 14:23:12 GMT

@13amandac We apologize for the late response, but please double-check your community inbox, as a response was shared.

Re: Close and Delete Community Account

13amandac — Sat, 31 Jan 2026 18:16:47 GMT

Hi Moses, thank you so much for reaching out. I responded back to you there just now.

Re: Close and Delete Community Account

13amandac — Sat, 31 Jan 2026 18:17:43 GMT

Hi samsunga31, just want to say thank you so much for the helpful message.

Re: Close and Delete Community Account

13amandac — Sat, 31 Jan 2026 18:19:22 GMT

Hi slusagm, oh okay, this is good to know, I will ask Moses about it. Thank you so much for the reply.