topic Re: hey could i get some assistance? in Get Support

hey could i get some assistance?

Membrane — Sat, 31 Jan 2026 12:10:50 GMT

I need some help, I have unauthorized access both on my account and my old number that I've shut down

Re: hey could i get some assistance?

Yummy — Sat, 31 Jan 2026 12:43:30 GMT

Please elaborate.

You can always open a ticket through chatbot and ask agent for assistance.

How did you 'shut down' your old number? What is the issue you have. If you ported your number out then your account is closed.

Re: hey could i get some assistance?

Membrane — Sat, 31 Jan 2026 14:10:45 GMT

i am checking in on my old number, stopped the line 2ce and someone has started back up. I am not sure if its the same case again, but I have people that have been on my account on here so I just wanted to check.. I seen the number i had from here pop up on account this morning, I want to put this number to bed, because it's gotten activated before and took over my accounts.

Re: hey could i get some assistance?

Dunkman — Sat, 31 Jan 2026 17:33:49 GMT

@Membrane

Not sure exactly what is happening, but you will need to CSA help for account issues. Expect a delay due to the popularity of last weekend's flash promo

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437