topic Re: Need eSIM activated on new iPhone account in Get Support

Need eSIM activated on new iPhone account

Bro69 — Sun, 01 Feb 2026 03:45:21 GMT

Re: Need eSIM activated on new iPhone account

slusagm — Sat, 31 Jan 2026 12:56:03 GMT

You are existing PM customer ? Just download PM app on new iPhone. Login your account and buy eSIM from Account -> Purchase sim card -> eSIM

Re: Need eSIM activated on new iPhone account

Bro69 — Sat, 31 Jan 2026 12:58:34 GMT

I am an existing customer and I have bought 2 already so why can’t I use them

Re: Need eSIM activated on new iPhone account

slusagm — Sat, 31 Jan 2026 13:18:10 GMT

If that 2 eSIM already used, you cannot reuse them

And with PM setup, any new phone has to buy a new eSIM using the app. (You cannot transfer existing eSIM from old phone to new)

Re: Need eSIM activated on new iPhone account

Bro69 — Sat, 31 Jan 2026 13:21:48 GMT

It’s not a new phone just new account

Re: Need eSIM activated on new iPhone account

slusagm — Sat, 31 Jan 2026 13:23:54 GMT

Should still work if the eSIM is there. If eSIM was deleted, you need new one

And if it does not work, best action is to buy new one anyway. You can try ask ask PM for reimbursement after

Re: Need eSIM activated on new iPhone account

Bro69 — Sat, 31 Jan 2026 13:30:18 GMT

I will have both

Re: Need eSIM activated on new iPhone account

Bro69 — Sat, 31 Jan 2026 13:30:35 GMT

Just won’t down load

Re: Need eSIM activated on new iPhone account

slusagm — Sat, 31 Jan 2026 13:39:51 GMT

The app should install for your. check your sim manager and see if the eSIM already there and enable it

If not, ask PM to help. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage