topic Re: Port Transfer Stuck in Get Support

Port Transfer Stuck

liljennyc — Tue, 27 Jan 2026 12:55:02 GMT

I was helping my mom today to switch her mobile service from Telus to Public Mobile. During the activation the eSIM wasn't able to be downloaded / activated. She also did not receive a QR code as an alternative method to download the eSIM. Right now she does not have service and Telus is not able to do anything on their end because the phone number has been "ported out". Has anyone encountered similar situations like this before? If so, what are some resolutions?

For context: she is using an iPhone 11, and she doesn't have much phone storage (not sure if this impacted the installation).

Re: Port Transfer Stuck

Handy1 — Tue, 27 Jan 2026 06:51:45 GMT

@liljennyc check the the sim manager in phone setting the eSIM maybe already installed and toggle on the “turn on this line “ setting and remove Telus eSIM and reboot the phone and reset network settings . This should clear it up , if not you will need supports help

Toggle on “turn on this line”

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

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Re: Port Transfer Stuck

CSA_PM — Sat, 31 Jan 2026 12:24:10 GMT

Hello @ liljennyc,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage