topic Re: subscription expires in Get Support

subscription expires

LongYu — Sat, 31 Jan 2026 03:06:21 GMT

I am a new user transferred from Telus to PM.

I purchased the 60GB plan with a 50% off discount on 25 Jan, and trying to active my account today 30 January.

After I transferred my number, it shows "Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number "

but I have already paid when I purchased the plan.

I have no service now and it cause me a huge trouble.

Please help.

@CS_Agent

Re: subscription expires

BKNS27 — Sat, 31 Jan 2026 03:03:57 GMT

@LongYu

You will need to contact a CS_Agent to help you with your issue. So dm them directly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: subscription expires

LongYu — Sat, 31 Jan 2026 03:09:13 GMT

Thanks @BKNS27

Already messaged them. Usually how long does it take for them to reply? Do they work during weekends?

Re: subscription expires

BKNS27 — Sat, 31 Jan 2026 03:14:55 GMT

@LongYu

Will all the problems with the 50% promo. They are very busy in helping all members. If have no idea on the response time. PM staff hours are from 9:00am to 10:00pm EST every day including holidays.