topic Re: Public mobile support not responding after several days in Get Support

Public mobile support not responding after several days

Louisignan — Sat, 31 Jan 2026 00:46:15 GMT

I contacted public mobile several days ago and still have not gotten any response. I’ve never had to wait this long. I just need my membership renewed earlier. I ran out of data and cannot keep buying add on’s. I really need help and they are not getting back to me. I don’t know what to do.

Re: Public mobile support not responding after several days

hTideGnow — Sat, 31 Jan 2026 00:47:14 GMT

hi @Louisignan

there were lots of tickets in the past week. But we heard many got their issues resolved. Please message them again now and they will get back to you

Re: Public mobile support not responding after several days

softech — Sat, 31 Jan 2026 00:52:22 GMT

@Louisignan

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Public mobile support not responding after several days

Louisignan — Sat, 31 Jan 2026 00:52:26 GMT

I did yesterday and heard nothing back

Re: Public mobile support not responding after several days

Socrates8567 — Sat, 31 Jan 2026 01:31:15 GMT

You really don't need customer service for that. You can always purchase a new plan that's a bit more than you're paying now. Presty, more data.

edited... go into the app, to go manage sub. see what plans are there that will suite your needs

Re: Public mobile support not responding after several days

computergeek541 — Sat, 31 Jan 2026 03:23:43 GMT

@Socrates8567 wrote:
You really don't need customer service for that. You can always purchase a new plan that's a bit more than you're paying now. Presty, more data.
edited... go into the app, to go manage sub. see what plans are there that will suite your needs

The customer likely wants to keep the same plan. A customer support agent is needed.

Re: Public mobile support not responding after several days

Louisignan — Sat, 31 Jan 2026 15:43:04 GMT

Yes, I already upgraded the plan and am already at 100GB per month