topic Old phone number still linked to the SIM after porting in Get Support

Problem with porting number

ch_ottawa — Tue, 27 Jan 2026 14:06:23 GMT

Porting number didn't succeed yesterday with only a message saying there was an error. How can I reach the port number team?

Re: Problem with porting number

hTideGnow — Tue, 27 Jan 2026 14:14:05 GMT

hi @ch_ottawa

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Old phone number still linked to the SIM after porting

ch_ottawa — Sat, 31 Jan 2026 00:14:01 GMT

I recently joined Public Mobile. During activation, I picked a temporary number. Afterward I ported my phone number. Everything (call, text, data) appear to work fine with the ported number. However, in Settings -> About Phone and Sim Manager, the phone number is still the temporary number.

My group messages are messed up because the phone thinks my number is the temporary number. Restarting the phone doesn't resolve the problem. How to fix the issue?

Re: Old phone number still linked to the SIM after porting

will13am — Sat, 31 Jan 2026 00:16:15 GMT

@ch_ottawa , when you submitted the number transfer, was there a confirmation message from the old provider? Did you respond to the confirmation request?

Re: Old phone number still linked to the SIM after porting

hTideGnow — Sat, 31 Jan 2026 00:30:46 GMT

hi @ch_ottawa confirm if you really receiving inbound calls on the number you are porting into PM. Remove your old carrier sim and condom if PM sim is getting the calls

and if the PM sim is receiving inbound calls, Reboot phone and click Reset Network Settings and it will clear the wrong number problem

Re: Old phone number still linked to the SIM after porting

ch_ottawa — Sat, 31 Jan 2026 00:31:19 GMT

I responded to the confirmation message and the plan with my previous provider is cancelled. However, the number transfer didn't succeed the first try. I had to contact Public Mobile, which took one a day to complete the transfer.

Re: Old phone number still linked to the SIM after porting

ch_ottawa — Sat, 31 Jan 2026 01:16:58 GMT

I received inbound calls on the number ported to PM. I rebooted the phone and reset the mobile network, but it didn't resolve the issue.