Urgent: Incoming Calls and Text Messages Not Working After Porting from Fido

hchnurse — Sat, 31 Jan 2026 00:26:33 GMT

Subject: Urgent – Incoming Calls and Text Messages Not Working After Porting from Fido

Hello,

I am experiencing the exact same issue described above and would like to request urgent assistance.

I ported my number from Fido to Public Mobile, and the payment was completed successfully.
However, in my case:

Outgoing calls are working
Incoming calls are NOT working
Text messages cannot be sent or received

When I received the confirmation text message from Fido, I replied “Yes” to approve the number transfer.

I have contacted support multiple times and attempted to use the chatbot many times, but I have not yet received any response from Public Mobile.
Fido has confirmed that the issue is on Public Mobile’s side and advised me to ask Public Mobile to re-submit the port request or create a new request.

At this time, my phone is not fully functional, which is causing significant inconvenience in my daily life.

I kindly ask that you please review my number porting status urgently and re-submit the request if necessary.

Thank you very much for your prompt attention to this matter. I look forward to your quick response.

Kind regards,

Re: Urgent: Incoming Calls and Text Messages Not Working After Porting from Fido

hTideGnow — Sat, 31 Jan 2026 00:28:32 GMT

hi @hchnurse

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Urgent: Incoming Calls and Text Messages Not Working After Porting from Fido in Get Support

Urgent: Incoming Calls and Text Messages Not Working After Porting from Fido

Re: Urgent: Incoming Calls and Text Messages Not Working After Porting from Fido