topic Re: Phone was stolen in Get Support

Phone was stolen

Amanda423 — Thu, 15 Jan 2026 07:44:41 GMT

Now I'm locked out of my emails and public mobile all passwords have been changed i need to reset my password and download a esim

Re: Phone was stolen

BKNS27 — Thu, 15 Jan 2026 09:25:53 GMT

@Amanda423

You will need to contact a CS_Agent by clicking on the Chat icon and type in “Submit a Ticket” then Contact to contact connect with an agent to help you login to your account.

Re: Phone was stolen

Thomas17 — Thu, 29 Jan 2026 17:27:39 GMT

Thanks a lot for the comments!

Yes, I did all the steps already, but the system never ever gave me any response, no tickets, no email, and no any answer...insist to keep lock my account, block me resume payment for my original account...They just pretend nothing happened...I con not image any company push its 10 years loyalty customers out of the door without any proper reason...Is this a discrimination, because of I am a cancer patient? So please let me know if you were the same situation like me, what should you do now? Thanks

Re: Phone was stolen

Moses_B — Fri, 30 Jan 2026 22:34:49 GMT

@Thomas17 We apologize for the late response, and appreciate your patience, as we face a high level of cases. Please double-check your community inbox, as our team has responded to your private message.