topic Re: Any way to change APN in iPhone? in Get Support

Any way to change APN in iPhone?

Djdkdkkf — Fri, 30 Jan 2026 21:48:35 GMT

Activated 7 days ago on the 50% off promo with data not working on iphone. After 6 days of waiting, someone got back to me, and data still not working. They say to change the apn from isp.mb.com to sp.mb.com

The problem is the apn is fixed in iPhone and any change I make just reverts back to isp.mb.com

Customer service agent just told me figure it out with device manufacturer!

This is completely unacceptable! Does anyone how to change the apn permanently on iPhone?

Re: Any way to change APN in iPhone?

softech — Fri, 30 Jan 2026 21:52:39 GMT

@Djdkdkkf the APN you have changed is for Hotspot sharing, not Mobile Data

The Mobile Data is controlled by Carrier Profile which you have to update to the latest version

Then Reset Network Settings after a device reboot

If issue persists, please open ticket with CS agent :

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Any way to change APN in iPhone?

Cboivin — Fri, 30 Jan 2026 22:16:13 GMT

No solution to offer, but I am in the same boat. Data not working, voice & text OK. On an iPhone as well, so same result as you if I try to change the APN.

Re: Any way to change APN in iPhone?

Cboivin — Fri, 30 Jan 2026 22:18:04 GMT

@softech How does one update the carrier profile to the latest version (on an iPhone, in this case)?

Re: Any way to change APN in iPhone?

softech — Fri, 30 Jan 2026 22:24:17 GMT

@Cboivin @Djdkdkkf usually we advise to make sure PM is the only active sim (remove old sim card and disable other eSIM). Then Reset Network Settings after a device reboot

Last, go to Settings > General > About. If an update is available, a prompt to update your carrier settings will automatically appear.

Re: Any way to change APN in iPhone?

Cboivin — Fri, 30 Jan 2026 23:09:52 GMT

@Djdkdkkf I got an agent to reply to me. They added a $5 voucher to my account to try a new eSIM, and that one actually worked properly.

Something must have gotten borked the first time around due to the overload on the servers... some validation probably never happened for data or something.

Wanted to let you know. Perhaps you could suggest this to your agent?

Re: Any way to change APN in iPhone?

Djdkdkkf — Sun, 01 Feb 2026 04:09:55 GMT

Just incompetent, they cancelled my service and refunded me. So now I have no service and can't get the 50% off promo anymore!

Re: Any way to change APN in iPhone?

Djdkdkkf — Sun, 01 Feb 2026 04:11:11 GMT

It's so hit and miss what agents you get

Re: Any way to change APN in iPhone?

Cboivin — Sun, 01 Feb 2026 05:30:29 GMT

Ahh that sucks. Sorry about that.

My previous provider has a 2-month period where you can basically hop back onto your previous plan. Maybe check if that's something that's available for you?