topic Re: Number transfer issue. in Get Support

Number transfer issue.

Judyxiong — Sat, 31 Jan 2026 03:33:58 GMT

I tried to transfer my number from Bell to Public Mobile. Somehow, the transfer didn’t go well . Now my bell has been disconnected. My SIM card with the public mobile is still not working. I have submitted ticket at 4 pm. Hopefully it will be resolved soon

Re: Number transfer issue.

softech — Fri, 30 Jan 2026 21:54:12 GMT

@Judyxiong if the sim cannot even connect to PM network, it is a sim provisioning issue. Please engage support by direct message :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Number transfer issue.

Judyxiong — Fri, 30 Jan 2026 22:03:33 GMT

Now I can call outside using the phone. But can’t receive any call. Thank you so much for your kind message.

Re: Number transfer issue.

Judyxiong — Fri, 30 Jan 2026 22:27:14 GMT

Thank you so much for the link you have provided. I sent message to the agent. Thanks a million.

Re: Number transfer issue.

Judyxiong — Sun, 01 Feb 2026 00:37:32 GMT

My issues have been finally resolved. Thank you so much for your kind support! Have a great day!