topic Re: Accidentally changed plan in Get Support

Accidentally changed plan

Jahpublicmobile — Thu, 29 Jan 2026 16:10:36 GMT

I changed plans using the app not paying attention but realized after i downgraded. Is there any way to change back?

Re: Accidentally changed plan

slusagm — Thu, 29 Jan 2026 16:11:47 GMT

if it is the first day of the change, probably agent can help, but you have to check with them

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Accidentally changed plan

Jahpublicmobile — Thu, 29 Jan 2026 16:20:09 GMT

Ty for the help. Sent a message to the agent

Re: Accidentally changed plan

Jahpublicmobile — Fri, 30 Jan 2026 19:03:29 GMT

Been a day no reply. Whenever I messaged them in the past they were very prompt

Re: Accidentally changed plan

Jahpublicmobile — Fri, 30 Jan 2026 21:11:56 GMT

There was an option to cancel the Change which I did. Ty for the help though