topic Re: Issue Porting ### ### #### from Fizz Mobile in Get Support

Issue Porting ### ### #### from Fizz Mobile

Noma123 — Sat, 31 Jan 2026 03:35:38 GMT

Hello there,

I submitted a porting request to have my number ### ### #### from Fizz Mobile more than three hours ago and I am still waiting on the process to get completed even though I have already replied "Yes" to the port authorization text from Fizz Mobile.

Can someone please look into this as soon as possible?

Re: Issue Porting ### ### #### from Fizz Mobile

softech — Fri, 30 Jan 2026 20:58:18 GMT

@Noma123 I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Issue Porting ### ### #### from Fizz Mobile

hTideGnow — Fri, 30 Jan 2026 21:00:59 GMT

hi @Noma123

Remove Fizz sim and reboot phone with PM sim set as Primary

test if you can make outbound calls and receive inbound

if inbound is the only issues port was not done

Re: Issue Porting ### ### #### from Fizz Mobile

Noma123 — Fri, 30 Jan 2026 21:03:11 GMT

Thanks for the response. I am giving that a try now.

Re: Issue Porting ### ### #### from Fizz Mobile

Noma123 — Fri, 30 Jan 2026 21:11:04 GMT

Unfortunately, restarting my phone didn't resolve the issue. It is an esim so it is not plausible to eject and re-insert sim.

Noma.