topic Re: Phone is not ESIM Compatible in Get Support

iPhone 11 new activation from eSIM not working

SunHo — Tue, 27 Jan 2026 20:56:35 GMT

I got a new activation and I can’t seem to activate eSIM from iPhone 11. I went to get physical sim but cannot move past.

Re: iPhone 11 new activation from eSIM not working

hTideGnow — Tue, 27 Jan 2026 21:01:09 GMT

hi @SunHo

you need PM agent to help to update the sim card number on your account for you

ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: iPhone 11 new activation from eSIM not working

SunHo — Tue, 27 Jan 2026 21:18:16 GMT

I put a ticket in but how long does response usually take? Thank you!

Phone is not ESIM Compatible

SunHo — Fri, 30 Jan 2026 20:47:58 GMT

I got this message and can't seem to activate.

I got a physical sim card from Telus store.

No one to help me with this matter.

CSA_PM is really busy and don't seem to have time to help me with this matter.

Please help me solve this issue. I got it January 26 and still cannot activate my account.

Re: Phone is not ESIM Compatible

SunHo — Fri, 30 Jan 2026 20:49:14 GMT

Also live chat is keeps resetting how many people ahead of me. I had 1 person ahead of me and moments later it reset to 8 people ahead. I waited to 1 person ahead and it again reset to 8 people. It is very frustrating.

Re: Phone is not ESIM Compatible

softech — Fri, 30 Jan 2026 20:50:24 GMT

@SunHo

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone is not ESIM Compatible

computergeek541 — Sat, 31 Jan 2026 03:38:17 GMT

@SunHo wrote:
Also live chat is keeps resetting how many people ahead of me. I had 1 person ahead of me and moments later it reset to 8 people ahead. I waited to 1 person ahead and it again reset to 8 people. It is very frustrating.

Sorry, but Public Mobile does not offer live chat with customer support agents.

Re: Phone is not ESIM Compatible

SunHo — Sat, 31 Jan 2026 03:40:33 GMT

I am stuck in the pre-activation stage. What can I do to move past this? I didn't get a QR Code email for the ESIM either.

Re: Phone is not ESIM Compatible

Moses_B — Mon, 02 Feb 2026 17:27:25 GMT

@SunHo We apologize for the delay, please review your community inbox, our team has reached out already.