topic Re: Log-in issues in Get Support

Log-in issues

Ronnie76 — Fri, 30 Jan 2026 20:08:18 GMT

I have an active PM account, but everytime I try to log-in, it wants me to resume activation on said account. I can't view or make changes to my account. How do I get past this?

Re: Log-in issues

BKNS27 — Fri, 30 Jan 2026 20:11:11 GMT

@Ronnie76

It sounds like your registered email was not linked to EverSafe ID system.

Contact a CS_Agent to link them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Log-in issues

hTideGnow — Fri, 30 Jan 2026 20:12:38 GMT

hi @Ronnie76 PM support can help if you submit them a ticket, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Log-in issues

Ronnie76 — Fri, 30 Jan 2026 20:16:44 GMT

But I recieved the eversafe confirmation code when I try to log-in

Re: Log-in issues

hTideGnow — Fri, 30 Jan 2026 20:18:49 GMT

hi @Ronnie76

in your case, you need to message PM agent so they can sort it out