topic Re: Joining Public in Get Support

Joining Public

Aa5178 — Mon, 26 Jan 2026 20:53:59 GMT

I switched to Public and now I cant send sms, didn’t receive my eSim, and can’t submit a service ticket nor can have I been able to get in contact with a person that could help. How are my issues going to get resolved? How can I speak to someone when the chatbot keeps sending me in circles and tells me to submit a ticket but there is no avenue to actually do so

Re: Joining Public

Sansan — Mon, 26 Jan 2026 21:00:32 GMT

Did you receive the SMS and replied to it?

Dud you check your email for the welcome email?

I'll send you another message with the phone number to call the porting team you can check with them.

Re: Joining Public

BKNS27 — Mon, 26 Jan 2026 21:07:23 GMT

@Aa5178

PM is an online service so everything is done through Chat or dm.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Joining Public

CSA_PM — Fri, 30 Jan 2026 20:01:25 GMT

Hi @ Aa5178

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage