topic Subscription issue in Get Support

Subscription issue

MichaelBansa — Sat, 31 Jan 2026 03:40:29 GMT

My subscription is on hold and I was on a promo for 24 months for resubscribing. It says my payment didn’t go through but there are no issues with my card. Now to go pay, my promotion is gone. What’s going on with this service

Re: Subscription issue

hTideGnow — Fri, 30 Jan 2026 19:51:34 GMT

hi @MichaelBansa you need PM support agent to check and they can sort this out

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription issue

BKNS27 — Fri, 30 Jan 2026 19:58:11 GMT

@MichaelBansa

Did you open a new additional account with a new email address? Because the 50% off promo are for new members/activations.

You were a member since Nov. 29/24.