topic Re: Not able to port in Get Support

Not able to port

Shahabaz — Fri, 30 Jan 2026 19:01:12 GMT

Hi,
I'm having trouble in porting from Fido to Public mobile. I received no response after authorization to port. Kindly help me resolve this issue.

hTideGnow — Fri, 30 Jan 2026 19:04:04 GMT

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM — Fri, 30 Jan 2026 19:23:14 GMT

Hello @ Shahabaz,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage