topic Re: SIM card in Get Support

SIM card

Aurel26 — Sat, 31 Jan 2026 03:40:03 GMT

I switched to public mobile from virgin on Monday January 26. My phone is older so wasn’t offered the option of an eSIM. I ordered and paid for a physical sim. It still has not arrived. I do not want to pay for another month with virgin. Please look in to this and get back to me as soon as possible.

Thank you,

Aurel

Re: SIM card

DarkKnight_1000 — Fri, 30 Jan 2026 19:09:34 GMT

Since you're ordering a physical SIM, it could take time because of shipping. If I were you, I would try to go into a Telus or Koodo store and see if they can give you a SIM on the spot. See if they can give you a credit since you already paid for the Sim card if they give it to you in store

Re: SIM card

BKNS27 — Fri, 30 Jan 2026 20:03:12 GMT

@Aurel26

You can order one from Amazon for $5 with faster shipping.

PM ships the SIM by Canada Post and it takes 10 working days (2 weeks) or up to 3 weeks.

Since you paid for the 50% promo. PM will honour the promo and once you activate the SIM. It will start your 30 days cycle.

Re: SIM card

Moses_B — Sat, 31 Jan 2026 16:08:54 GMT

@Aurel26 We apologize for the delay, but please, double-check your community inbox, we sent a private message.