topic Issue with number transfer in Get Support

Issue with number transfer

FelBry — Sat, 31 Jan 2026 03:41:59 GMT

My Bell SIM shows SOS and I cannot receive the porting authorization text. Please manually complete the port for ###-###-#### to my Public Mobile account 1000000######.

Re: Issue with number transfer

hTideGnow — Fri, 30 Jan 2026 19:06:17 GMT

hi @FelBry you need to enable your Bell sim first to get the porting authorization text. if you have trouble turning it on, that is a Bell issue and you need to sort that out with them first

and please remove your personal info as this is just a community of customers

Re: Issue with number transfer

softech — Fri, 30 Jan 2026 19:17:57 GMT

Re: Issue with number transfer

CSA_PM — Fri, 30 Jan 2026 19:39:18 GMT

Hello @ FelBry,

Are you trying to port out from Public Mobile?

Re: Issue with number transfer

FelBry — Mon, 23 Feb 2026 21:56:09 GMT

Hi, so I got Bell to re-activate my number. now what? how can I get Public Mobile to send a transfer text? or is that what is the next step. Please help since I am going crazy here. 😞