topic Re: Phone is broken cant access sms for eversafe id in Get Support

Broken Phone

Nolan123422 — Tue, 27 Jan 2026 00:46:30 GMT

Broke my phone and have no way to get sms access code but get asked for it for everything on the app. Sat in chat que for 2 hours just to get reset to start. Any ideas?

Re: Broken Phone

Sansan — Tue, 27 Jan 2026 00:50:30 GMT

Try sending the code again and chose voicemail or email options.

If you know your phone password just pick up vm from another phone.

Re: Broken Phone

Nolan123422 — Tue, 27 Jan 2026 00:51:46 GMT

It will literally not give me any other option other than sms. Also how could i get a voicemail when my phone is broken?

Phone is broken cant access sms for eversafe id

Nolan123422 — Tue, 27 Jan 2026 01:12:43 GMT

My phone broke and I can access eversafe id. I cant get voice mail or sms. It doesnt give me an option for email verification. Ive sat in Que multiple times and keep getting kicked. I genually have no clue what to do.

Re: Phone is broken cant access sms for eversafe id

Chalupa_Batman — Tue, 27 Jan 2026 01:16:09 GMT

@Nolan123422 wrote:
My phone broke and I can access eversafe id. I cant get voice mail or sms. It doesnt give me an option for email verification. Ive sat in Que multiple times and keep getting kicked. I genually have no clue what to do.

You need to reach a CS Agent to resolve it.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Phone is broken cant access sms for eversafe id

Nolan123422 — Tue, 27 Jan 2026 01:17:17 GMT

Sent a agent a msg 3 hours ago still no responce

Re: Phone is broken cant access sms for eversafe id

CSA_PM — Fri, 30 Jan 2026 18:45:38 GMT

Hello @ Nolan123422,

Please check your inbox. An agent is waiting for your reply.