topic Re: Not able to input CC info in Get Support

Not able to input CC info

Work_Phone_Lisa — Fri, 30 Jan 2026 17:49:03 GMT

I received an email stating my CC was expired, went into update it and my account has not information on it. There is no place to update the CC as under "my account" there is not option to update payment. It seems like my plan (which I loved) has been cancelled and I have to reactivate to another plan. Is this the case?

Re: Not able to input CC info

Chalupa_Batman — Fri, 30 Jan 2026 17:52:07 GMT

Hello @Work_Phone_Lisa

The website has cache issues. So before you try anything, go to your browser settings, clear the history and cache, restart the browser, go into incogito mode and then use this direct link.

https://myaccount.publicmobile.ca/en/account/payment/manage-card

Re: Not able to input CC info

slusagm — Fri, 30 Jan 2026 18:00:45 GMT

When you are in My Account, go to Payment -> Manage Subscription -> Update Card Information

Or use this link

https://myaccount.publicmobile.ca/en/account/payment/manage-card

Re: Not able to input CC info

Work_Phone_Lisa — Fri, 30 Jan 2026 18:10:06 GMT

Tried all of that, only still gives me the option to resume activation or go to login page.

Re: Not able to input CC info

Work_Phone_Lisa — Fri, 30 Jan 2026 18:10:29 GMT

my payment does not come up as an option

Re: Not able to input CC info

softech — Fri, 30 Jan 2026 18:55:37 GMT

@Work_Phone_Lisa the error message indicates the EverSafe system was unable to find your My Account from your email you used. No worries, easy fix for PM and you just need to engage them by direct message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there