topic Tickets in Get Support

Tickets

ireniik — Fri, 30 Jan 2026 15:43:44 GMT

Hello, my tickets and messages haven’t been answered in almost 2 days

is this normal?

Re: Tickets

slusagm — Fri, 30 Jan 2026 15:44:48 GMT

Message them again today, agent will help

Re: Tickets

will13am — Fri, 30 Jan 2026 16:18:46 GMT

@ireniik , if you have submitted a ticket via the normal process and have a ticket number, please be patient. The support staff has been significantly overwhelmed by the large volume of tickets generated by the recent 50% sale. There continues to be a higher than normal backlog. They will get around to resolving every ticket.

Re: Tickets

aelfagir — Fri, 30 Jan 2026 17:17:32 GMT

Hello- How can I submit a ticket the system keeps giving me an error and I have been circling in a loop for too an hour.

Thank you!