topic Re: No response from Support in Get Support

eSIM failed to install. I tried multiple times and did via QRcode. But no luck

jeffythampi — Mon, 26 Jan 2026 22:58:39 GMT

eSIM failed to install. I tried multiple times and did via QRcode. But no luck. I raised a service ticket. But where do I find the service ticket in the portal. I do not see it anywhere.

Re: eSIM failed to install. I tried multiple times and did via QRcode. But no luck

hTideGnow — Mon, 26 Jan 2026 23:03:48 GMT

hi @jeffythampi

check your Sim Manager or Settings-> Cellluar, maybe it is already installed by PM app

Re: eSIM failed to install. I tried multiple times and did via QRcode. But no luck

jeffythampi — Tue, 27 Jan 2026 21:20:00 GMT

I checked and it is not installed

No response from Support

jeffythampi — Thu, 29 Jan 2026 23:10:59 GMT

I am a new customer. I have issues to download new esim, tried through the app and also via qr code but no luck. I raised a ticket on monday and there is no response yet.
Is there a way call the support team. Or cancel it and get the refund..?

Re: No response from Support

hTideGnow — Thu, 29 Jan 2026 23:20:51 GMT

hi @jeffythampi

many has their problems sorted out today. Message them again and they will get to you today

Re: No response from Support

Yummy — Thu, 29 Jan 2026 23:49:56 GMT

PM support is ALL on-line. Open a ticket through chatbot and Wait for an agent.

Based on posts in this public forum a lot of (new) customers have some kind of issues. PM does not have unlimited number of on-line agents so first come first served and response might depend on a kind of issue customers have.

Most issues could be resolved here and it looks like eSIM is the biggest nightmare ever invented.

Re: No response from Support

Nsvvidal — Thu, 29 Jan 2026 23:52:02 GMT

The only way I was able to get a refund was to contact my CC and dispute the charges. Good luck

Re: No response from Support

dannywg — Thu, 29 Jan 2026 23:52:37 GMT

I’m a new customer from last week. Took 5 days for support to acknowledge my ticket and send me a reply “My name is Nathaly and I will continue helping you today” now that was Tuesday so I’m thinking I will get a reply on Saturday!

Re: No response from Support

iNinjutsu — Fri, 30 Jan 2026 00:06:52 GMT

Yup. I'm in the same boat, I opened a ticket on Sunday, someone replied on Tuesday and it has been silence since.

Re: No response from Support

PSBP — Fri, 30 Jan 2026 01:57:58 GMT

I think there is a delay in response from them as the flash sale with huge discounts was happening recently. I suggest to send a follow up message to them.

URGENT URGENT !! Is there any way to port the number back to old provider???

jeffythampi — Fri, 30 Jan 2026 15:19:44 GMT

Hi, Is there any way to port the number back to old provider? I got message that To successfully complete your number request, please restart your phone. Welcome to Publlic Mobile... I Restart the phone. From then my connection is gone. My phone shows 'Emergency calls only'.
CS_Agent reached out after 4 days to to fix the esim install issue. Now this is the problem. I send multiple message yesterday night.. no response.
One thing I noticed is that the SIM Card Number in public mobile app is xxxxx (19 digits), however the ICCID of eSIM is different in phone yyyyy (19 digits). I am not sure if this is causing the problem. Please help as I am out of network for more than 12 hours now. Or let me know how to port to different provider, is it possible without a network to receive text messages..?

Re: URGENT URGENT !! Is there any way to port the number back to old provider???

hTideGnow — Fri, 30 Jan 2026 15:21:26 GMT

hi @jeffythampi

you need to get the issue resolved with PM before you can port it back

so, your best way is to reply agent and get it resolved first. Then decide you want to stay or not