topic Re: No service after updating subscription in Get Support

No service after updating subscription

gld — Fri, 30 Jan 2026 14:41:33 GMT

Yesterday a support member helped me update my subscription to the promotional 50% off one. Shortly after the confirmation email my phone no longer had service. I tried restarting and still no luck. I submitted two tickets already and have not received any responses. This is very urgent as it is affecting my day to day, especially when I do have business calls today. Need this resolved asap

Re: No service after updating subscription

slusagm — Fri, 30 Jan 2026 14:48:45 GMT

we are just customers here. You need PM to check and help

But if you have physical sim, test on another phone

Re: No service after updating subscription

Malechai — Fri, 30 Jan 2026 14:49:51 GMT

I'm going to assume you went with an eSIM. Is it possible its currently disabled in your phone settings?

Re: No service after updating subscription

Dunkman — Fri, 30 Jan 2026 14:56:25 GMT

@gld

Do you see the correct plan in your account?

Maybe try a network reset of your phone.

I will try to escalate to CSA_PM, but you may need to wait for your ticket.