topic Re: eSIM problem in Get Support

eSIM problem

Thuc — Tue, 27 Jan 2026 21:04:53 GMT

I changed provider to Public, eSIM not working, submitted ticket to get new eSIM sent to email. Been 2 days, nothing yet.

Re: eSIM problem

hTideGnow — Tue, 27 Jan 2026 21:06:17 GMT

hi @Thuc

can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Cellular?

if yes, then you need to manually enable it and set it as Primary (please also remove old carrier sim card and disable old carrier esim)

but if it is not there you will need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Agent is not reaponding

Thuc — Tue, 27 Jan 2026 23:25:52 GMT

Without phone for 48 hours, sent 4 tickets, CSAgemt is not responding.

Re: Agent is not reaponding

lkaw1x — Wed, 28 Jan 2026 01:23:32 GMT

Hey did you also get the "eSIM not installed" error? I had that and able to get it working now by purchasing a new eSIM on the app.

Re: eSIM problem

Moses_B — Fri, 30 Jan 2026 14:26:33 GMT

@Thuc We apologize for the delay, as we are facing a high level of cases, our response are taking more than expected, but please, review your community inbox, as I can see that one of our team members responded since yesterday.